Shipping policy

Here's the version with both the store name and contact email updated to actrol.store:

Shipping Policy

Contact: Contact@actrol.store

Thank you for shopping with actrol.store. Below you will find important information regarding our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders remain in processing until they are fulfilled and shipped. If your order has not yet been shipped, it means it is still being processed.

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may be extended during high-volume periods, including sales, holidays, and product launches.

  • If you have not yet received tracking information, your order is still in the processing stage.

2. Tracking Information

Customers will receive a tracking number only after their order has been fulfilled and shipped. Once shipped, you will receive a confirmation email containing your tracking details.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

If you have not received tracking information, this means your order is still being processed.

3. Shipping Rates & Delivery Estimates

🌍 Free Worldwide Shipping

We are proud to offer FREE worldwide shipping on all orders with no minimum purchase required.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

4. Customs, Duties & Taxes

actrol.store covers all applicable customs duties, taxes, and import fees required by your destination country. You will not be required to pay any additional charges upon delivery.

If you are unexpectedly asked to pay customs fees, please contact us at Contact@actrol.store before making any payment.

5. Lost or Delayed Shipments

If your package appears lost or experiences a significant delay after shipment:

  1. Review your tracking information for the latest updates.

  2. Contact the shipping carrier directly for additional details.

  3. If the issue remains unresolved, email us at Contact@actrol.store, and we will be happy to assist you.

6. Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

If you notice an error:

  • Contact us immediately at Contact@actrol.store.

  • We cannot guarantee address changes once an order has entered the processing stage.

actrol.store is not responsible for orders shipped to incorrectly provided addresses.

7. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include your order number and clear photos of the damaged item and its packaging.

  • Our team will review your claim and arrange a replacement or provide an appropriate resolution.

8. Order Changes & Cancellations

Orders may be modified or canceled within 12 hours of purchase. After this period, we cannot guarantee that changes or cancellations can be accommodated.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Contact@actrol.store

Thank you for choosing actrol.store.